We introduce the Situated Corpus Of Understanding Transactions (SCOUT), a multi-modal collection of human-robot dialogue in the task domain of collaborative exploration. The corpus was constructed from multiple Wizard-of-Oz experiments where human participants gave verbal instructions to a remotely-located robot to move and gather information about its surroundings. SCOUT contains 89,056 utterances and 310,095 words from 278 dialogues averaging 320 utterances per dialogue. The dialogues are aligned with the multi-modal data streams available during the experiments: 5,785 images and 30 maps. The corpus has been annotated with Abstract Meaning Representation and Dialogue-AMR to identify the speaker’s intent and meaning within an utterance, and with Transactional Units and Relations to track relationships between utterances to reveal patterns of the Dialogue Structure. We describe how the corpus and its annotations have been used to develop autonomous human-robot systems and enable research in open questions of how humans speak to robots. We release this corpus to accelerate progress in autonomous, situated, human-robot dialogue, especially in the context of navigation tasks where details about the environment need to be discovered.

The Digital Interactive Victim Intake Simulator ("DIVIS") is an interactive, agent-based simulated training tool that has been deployed at the U.S. Army's Sexual Harassment/Assault Response Prevention Program ("SHARP") Academy since May 2021. The system allows student Sexual Assault Response Coordinators ("SARCs") and Victim Advocates ("VAs") to practice critical interpersonal intake skills needed when conducting the initial interview of a survivor of military sexual assault. Currently the system includes two scenarios -- one with a male victim and a second with a female victim -- with two more scenarios under development. Each victim exhibits one of a possible three different emotional vectors, (e.g., angry, ashamed or defensive). Scenarios can run multiple times, giving trainees the ability to navigate through various potential story paths based on how they engage with the victim during each session.

Human-guided robotic exploration is a useful approach to gathering information at remote locations, especially those that might be too risky, inhospitable, or inaccessible for humans. Maintaining common ground between the remotely-located partners is a challenge, one that can be facilitated by multi-modal communication. In this paper, we explore how participants utilized multiple modalities to investigate a remote location with the help of a robotic partner. Participants issued spoken natural language instructions and received from the robot: text-based feedback, continuous 2D LIDAR mapping, and upon-request static photographs. We noticed that different strategies were adopted in terms of use of the modalities, and hypothesize that these differences may be correlated with success at several exploration sub-tasks. We found that requesting photos may have improved the identification and counting of some key entities (doorways in particular) and that this strategy did not hinder the amount of overall area exploration. Future work with larger samples may reveal the effects of more nuanced photo and dialogue strategies, which can inform the training of robotic agents. Additionally, we announce the release of our unique multi-modal corpus of human-robot communication in an exploration context: SCOUT, the Situated Corpus on Understanding Transactions.

This paper describes a schema that enriches Abstract Meaning Representation (AMR) in order to provide a semantic representation for facilitating Natural Language Understanding (NLU) in dialogue systems. AMR offers a valuable level of abstraction of the propositional content of an utterance; however, it does not capture the illocutionary force or speaker’s intended contribution in the broader dialogue context (e.g., make a request or ask a question), nor does it capture tense or aspect. We explore dialogue in the domain of human-robot interaction, where a conversational robot is engaged in search and navigation tasks with a human partner. To address the limitations of standard AMR, we develop an inventory of speech acts suitable for our domain, and present “Dialogue-AMR”, an enhanced AMR that represents not only the content of an utterance, but the illocutionary force behind it, as well as tense and aspect. To showcase the coverage of the schema, we use both manual and automatic methods to construct the “DialAMR” corpus—a corpus of human-robot dialogue annotated with standard AMR and our enriched Dialogue-AMR schema. Our automated methods can be used to incorporate AMR into a larger NLU pipeline supporting human-robot dialogue.

Abstract This paper presents the second release ofarrau, a multigenre corpus of anaphoric information created over 10 years to provide data for the next generation of coreference/anaphora resolution systems combining different types of linguistic and world knowledge with advanced discourse modeling supporting rich linguistic annotations. The distinguishing features ofarrauinclude the following: treating all NPs as markables, including non-referring NPs, and annotating their (non-) referentiality status; distinguishing between several categories of non-referentiality and annotating non-anaphoric mentions; thorough annotation of markable boundaries (minimal/maximal spans, discontinuous markables); annotating a variety of mention attributes, ranging from morphosyntactic parameters to semantic category; annotating the genericity status of mentions; annotating a wide range of anaphoric relations, including bridging relations and discourse deixis; and, finally, annotating anaphoric ambiguity. The current version of the dataset contains 350K tokens and is publicly available from LDC. In this paper, we discuss in detail all the distinguishing features of the corpus, so far only partially presented in a number of conference and workshop papers, and we also discuss the development between the first release ofarrauin 2008 and this second one.

The Digital Survivor of Sexual Assault (DS2A) is an interface that allows a user to have a conversational experience with a survivor of sexual assault, using Artificial Intelligence technology and recorded videos. The application uses a statistical classifier to retrieve contextually appropriate pre-recorded video utterances by the survivor, together with dialogue management policies which enable users to conduct simulated conversations with the survivor about the sexual assault, its aftermath, and other pertinent topics. The content in the application has been specifically elicited to support the needs for the training of U.S. Army professionals in the Sexual Harassment/Assault Response and Prevention (SHARP) Program, and the application comes with an instructional support package. The system has been tested with approximately 200 users, and is presently being used in the SHARP Academy's capstone course.

Passwords are widely used for user authentication, but they are often difficult for a user to recall, easily cracked by automated programs, and heavily reused. Security questions are also used for secondary authentication. They are more memorable than passwords, because the question serves as a hint to the user, but they are very easily guessed. We propose a new authentication mechanism, called “life-experience passwords (LEPs).” Sitting somewhere between passwords and security questions, an LEP consists of several facts about a user-chosen life event—such as a trip, a graduation, a wedding, and so on. At LEP creation, the system extracts these facts from the user’s input and transforms them into questions and answers. At authentication, the system prompts the user with questions and matches the answers with the stored ones. We show that question choice and design make LEPs much more secure than security questions and passwords, while the question-answer format promotes low password reuse and high recall. Specifically, we find that: (1) LEPs are 10 9 --10 14 × stronger than an ideal, randomized, eight-character password; (2) LEPs are up to 3 × more memorable than passwords and on par with security questions; and (3) LEPs are reused half as often as passwords. While both LEPs and security questions use personal experiences for authentication, LEPs use several questions that are closely tailored to each user. This increases LEP security against guessing attacks. In our evaluation, only 0.7% of LEPs were guessed by casual friends, and 9.5% by family members or close friends—roughly half of the security question guessing rate. On the downside, LEPs take around 5 × longer to input than passwords. So, these qualities make LEPs suitable for multi-factor authentication at high-value servers, such as financial or sensitive work servers, where stronger authentication strength is needed.

This work explores the extent to which social dialogue can mitigate (or exacerbate) the loss of trust caused when robots make conversational errors. Our study uses a NAO robot programmed to persuade users to agree with its rankings on two tasks. We perform two manipulations: (1) The timing of conversational errors - the robot exhibited errors either in the first task, the second task, or neither; (2) The presence of social dialogue - between the two tasks, users either engaged in a social dialogue with the robot or completed a control task. We found that the timing of the errors matters: replicating previous research, conversational errors reduce the robot's influence in the second task, but not on the first task. Social dialogue interacts with the timing of errors, acting as an intensifier: social dialogue helps the robot recover from prior errors, and actually boosts subsequent influence; but social dialogue backfires if it is followed by errors, because it extends the period of good performance, creating a stronger contrast effect with the subsequent errors. The design of social robots should therefore be more careful to avoid errors after periods of good performance than early on in a dialogue.

This work explores whether culture impacts the extent to which social dialogue can mitigate (or exacerbate) the loss of trust caused when agents make conversational errors. Our study uses an agent designed to persuade users to agree with its rankings on two tasks. Participants from the U.S. and Japan completed our study. We perform two manipulations: (1) The presence of conversational errors -- the agent exhibited errors in the second task or not; (2) The presence of social dialogue -- between the two tasks, users either engaged in a social dialogue with the agent or completed a control task. Replicating previous research, conversational errors reduce the agent's influence. However, we found that culture matters: there was a marginally significant three-way interaction with culture, presence of social dialogue, and presence of errors. The pattern of results suggests that, for American participants, social dialogue backfired if it is followed by errors, presumably because it extends the period of good performance, creating a stronger contrast effect with the subsequent errors. However, for Japanese participants, social dialogue if anything mitigates the detrimental effect of errors; the negative effect of errors is only seen in the absence of a social dialogue. Agent design should therefore take the culture of the intended users into consideration when considering use of social dialogue to bolster agents against conversational errors.

We present the results of a study in which humans negotiate with computerized agents employing varied tactics over a repeated number of economic ultimatum games. We report that certain agents are highly effective against particular classes of humans: several individual difference measures for the human participant are shown to be critical in determining which agents will be successful. Asking for favors works when playing with pro-social people but backfires with more selfish individuals. Further, making poor offers invites punishment from Machiavellian individuals. These factors may be learned once and applied over repeated negotiations, which means user modeling techniques that can detect these differences accurately will be more successful than those that don't. Our work additionally shows that a significant benefit of cooperation is also present in repeated games---after sufficient interaction. These results have deep significance to agent designers who wish to design agents that are effective in negotiating with a broad swath of real human opponents. Furthermore, it demonstrates the effectiveness of techniques which can reason about negotiation over time.

This paper identifies stylistic differences in instruction-giving observed in a corpus of human-robot dialogue.Differences in verbosity and structure (i.e., single-intent vs. multi-intent instructions) arose naturally without restrictions or prior guidance on how users should speak with the robot.Different styles were found to produce different rates of miscommunication, and correlations were found between style differences and individual user variation, trust, and interaction experience with the robot.Understanding potential consequences and factors that influence style can inform design of dialogue systems that are robust to natural variation from human users.

Social robots establish rapport with human users. This work explores the extent to which rapport-building can benefit (or harm) conversations with robots, and under what circumstances this occurs. For example, previous work has shown that agents that make conversational errors are less capable of influencing people than agents that do not make errors [1]. Some work has shown this effect with robots, but prior research has not considered additional factors such as the level of rapport between the person and the robot. We predicted that building rapport through a social dialogue (such as an ice-breaker) could mitigate the detrimental effect of a robot's errors on influence. Our study used a Nao robot programmed to persuade users to agree with its rankings on two "survival tasks" (e.g., lunar survival task). We manipulated both errors and social dialogue:the robot either exhibited errors in the second survival task or not, and users either engaged in an ice-breaker with the robot between the two survival tasks or completed a control task. Replicating previous research, errors tended to reduce the robot's influence in the second survival task. Contrary to our prediction, results revealed that the ice-breaker did not mitigate the effect of errors, and if anything, errors were more harmful after the ice-breaker (intended to build rapport) than in the control condition. This backfiring of attempted rapport-building may be due to a contrast effect, suggesting that the design of social robots should avoid introducing dialogues of incongruent quality.

We present the implementation of an autonomous chatbot, SHIHbot, deployed on Facebook, which answers a wide variety of sexual health questions on HIV/AIDS.The chatbot's response database is compiled from professional medical and public health resources in order to provide reliable information to users.The system's backend is NPCEditor, a response selection platform trained on linked questions and answers; to our knowledge this is the first retrieval-based chatbot deployed on a large public social network.

We analyze deployment of an interactive dialogue system in an environment where deep technical expertise might not be readily available.The initial version was created using a collection of research tools.We summarize a number of challenges with its deployment at two museums and describe a new system that simplifies the installation and user interface; reduces reliance on 3rd-party software; and provides a robust data collection mechanism.

We demonstrate two agents, a robot and a virtual human, which can be used for studying factors that impact social influence. The agents engage in dialogue scenarios that build familiarity, share information, and attempt to influence a human participant. The scenarios are variants of the classical “survival task,” where members of a team rank the importance of a number of items (e.g., items that might help one survive a crash in the desert). These are ranked individually and then re-ranked following a team discussion, and the difference in ranking provides an objective measure of social influence. Survival tasks have been used in psychology, virtual human research, and human-robot interaction. Our agents are operated in a “Wizard-of-Oz” fashion, where a hidden human operator chooses the agents’ dialogue actions while interacting with an experiment participant.

A training and test set for a dialogue system in the form of linked questions and responses is translated from English into Tamil.Accuracy of identifying an appropriate response in Tamil is 79%, compared to the English accuracy of 89%, suggesting that translation can be useful to start up a dialogue system.Machine translation of Tamil inputs into English also results in 79% accuracy.However, machine translation of the English training data into Tamil results in a drop in accuracy to 54% when tested on manually authored Tamil, indicating that there is still a large gap before machine translated dialogue systems can interact with human users.

This paper presents the first evaluation of a full automated prototype system for time-offset interaction, that is, conversation between a live person and recordings of someone who is not temporally copresent.Speech recognition reaches word error rates as low as 5% with generalpurpose language models and 19% with domain-specific models, and language understanding can identify appropriate direct responses to 60-66% of user utterances while keeping errors to 10-16% (the remainder being indirect, or off-topic responses).This is sufficient to enable a natural flow and relatively open-ended conversations, with a collection of under 2000 recorded statements.

Time-offset interaction is a new technology that allows for two-way communication with a person who is not available for conversation in real time: a large set of statements are prepared in advance, and users access these statements through natural conversation that mimics face-to-face interaction. Conversational reactions to user questions are retrieved through a statistical classifier, using technology that is similar to previous interactive systems with synthetic characters; however, all of the retrieved utterances are genuine statements by a real person. Recordings of answers, listening and idle behaviors, and blending techniques are used to create a persistent visual image of the person throughout the interaction. A proof-of-concept has been implemented using the likeness of Pinchas Gutter, a Holocaust survivor, enabling short conversations about his family, his religious views, and resistance. This proof-of-concept has been shown to dozens of people, from school children to Holocaust scholars, with many commenting on the impact of the experience and potential for this kind of interface.

Fabrizio Morbini, David DeVault, Kallirroi Georgila, Ron Artstein, David Traum, Louis-Philippe Morency. Proceedings of the 15th Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL). 2014.

We address the challenge of interpreting spoken input in a conversational dialogue system with an approach that aims to exploit the close relationship between the tasks of speech recognition and language understanding through joint modeling of these two tasks. Instead of using a standard pipeline approach where the output of a speech recognizer is the input of a language understanding module, we merge multiple speech recognition and utterance classification hypotheses into one list to be processed by a joint reranking model. We obtain substantially improved performance in language understanding in experiments with thousands of user utterances collected from a deployed spoken dialogue system.

The Virtual Museum Guides are two virtual humans set in an exhibit at the Museum of Science, Boston, designed to promote interest in Science, Technology, Engineering and Mathematics (STEM). The primary audience is children between ages 7 to 14, in particular females and other groups under-represented in STEM.The Guides are based on and extend the approach used in the SGT Star character and the Gunslinger project. To interact with the characters, an operator presses a push-totalk button and speaks into a microphone. An audio acquisition client then sends audio to the automatic speech recognizer (ASR), which creates hypotheses of the words that were said, and then sends this text to the Language Understanding (LU) module.

From Domain Specification to Virtual Humans : An integrated approach to authoring tactical questioning characters

This article is a survey of methods for measuring agreement among corpus annotators. It exposes the mathematics and underlying assumptions of agreement coefficients, covering Krippendorff's alpha as well as Scott's pi and Cohen's kappa; discusses the use of coefficients in several annotation tasks; and argues that weighted, alpha-like coefficients, traditionally less used than kappa-like measures in computational linguistics, may be more appropriate for many corpus annotation tasks—but that their use makes the interpretation of the value of the coefficient even harder.