Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 information technology professionals, and another online survey among 70 business process management experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that ";process orientation"; is scarce and ";process awareness"; is needed in IS engineering.

Several studies have indicated that existing IS (IS) often fail to provide adequate business process support. To systematically identify the reasons for this drawback, we conducted a case study in the automotive domain and a survey among 79 IT practitioners. This paper presents the findings of this empirical research and explains why mere "process-orientation" (regarding business process support) is scarce

Workflow management systems (WfMS) have become a widely accepted software technology, which enables the effective management, execution, and monitoring of computerized processes. Though the introduction of WfMS results in high costs, corresponding investments are often justified solely by referring to assumed benefits such as improved business process performance. In fact, there exists no framework to systematically evaluate WfMS from a value-based perspective. One major reason for this drawback is that research about the economic impact of WfMS has to deal with many challenges like the potential identification of impact factors, the handling of dependencies among these impact factors, the collection of real-world data, and the quantification of costs and intangible benefits. This paper presents an evaluation methodology to tackle these problems, which is based upon modeling and simulation

During the last decade there has been a dramatic increase in the number of paradigms, standards and tools that can be used to realize process-oriented information systems. A major problem neglected in software engineering research so far has been the systematic determination of costs, benefits, and risks that are related to the use of these process-oriented software engineering methods and technologies. This task is quite difficult as the added value is influenced by many drivers. This paper sketches an economic-driven evaluation methodology to analyze costs, benefits, and risks of process-oriented software technologies and corresponding projects. We introduce an evaluation meta model and sketch a formalism to describe economic-driven evaluation scenarios.