Explanatory Interactive Learning (XIL) is a powerful interactive learning framework designed to enable users to customize and correct AI models by interacting with their explanations. In a nutshell, XIL algorithms select a number of items on which an AI model made a decision (e.g., images and their tags) and present them to users, together with corresponding explanations (e.g., image regions that drive the model’s decision). Then, users supply corrective feedback for the explanations, which the algorithm uses to improve the model. Despite showing promise in debugging tasks, recent studies have raised concerns that explanatory interaction may trigger order effects, a well-known cognitive bias in which the sequence of presented items influences users’ trust and, critically, the quality of their feedback. We argue that these studies are not entirely conclusive, as the experimental designs and tasks employed differ substantially from common XIL use cases, complicating interpretation. To clarify the interplay between order effects and explanatory interaction, we ran a larger-scale user study (n = 713 total) designed to mimic common XIL tasks. Specifically, we assessed order effects both within and between debugging sessions by manipulating the order in which correct and wrong explanations are presented to participants. Order effects had a limited but significant impact on users’ agreement with the model (i.e., a behavioral measure of their trust), and only when examined within debugging sessions, not between them. The quality of users’ feedback reached satisfactory levels overall, with order effects exerting only a small and inconsistent influence both within and between sessions. Overall, our findings suggest that order effects do not pose a significant issue to the successful employment of XIL approaches. More broadly, our work contributes to the ongoing efforts for understanding human factors in AI.

Algorithmic Recourse aims to provide actionable explanations, or recourse plans, to overturn potentially unfavourable decisions taken by automated machine learning models. In this paper, we propose an interaction paradigm based on a guided interaction pattern aimed at both eliciting the users’ preferences and heading them toward effective recourse interventions. In a fictional task of money lending, we compare this approach with an exploratory interaction pattern based on a combination of alternative plans and the possibility of freely changing the configurations by the users themselves. Our results suggest that users may recognize that the guided interaction paradigm improves efficiency. However, they also feel less freedom to experiment with “what-if” scenarios. Nevertheless, the time spent on the purely exploratory interface tends to be perceived as a lack of efficiency, which reduces attractiveness, perspicuity, and dependability. Conversely, for the guided interface, more time on the interface seems to increase its attractiveness, perspicuity, and dependability while not impacting the perceived efficiency. That might suggest that this type of interfaces should combine these two approaches by trying to support exploratory behavior while gently pushing toward a guided effective solution.

We propose a new recommendation system for service and product bundling in the domain of telecommunication and multimedia. Using this system, users can easily generate a combined service plan that best suits their needs within a vast range of candidates. The system exploits the recent constructive preference elicitation framework, which allows us to flexibly model the exponentially large domain of bundle offers as an implicitly defined set of variables and constraints. The user preferences are modeled by a utility function estimated via coactive learning interaction, while iteratively generating high-utility recommendations through constraint optimization. In this paper, we detail the structure of our system, as well as the methodology and results of an empirical validation study which involved more than 130 participants. The system turned out to be highly usable with respect to both time and number of interactions, and its outputs were found much more satisfactory than those obtained with standard techniques used in the market.