In the world of E-Commerce, the core task is to understand the personalized preference from various kinds of heterogeneous information, such as textual reviews, item images and historical behaviors. In current systems, these heterogeneous information are mainly exploited to generate better item or user representations. For example, in scenario of visual search, the importance of modeling query image has been widely acknowledged. But, these existing solutions focus on improving the representation quality of the query image, overlooking the personalized visual preference of the user. Note that the visual features affect the user's decision significantly, e.g., the user could be more likely to click the items with her preferred design. Hence, it is fruitful to exploit the visual preference to deliver better capacity for personalization.

Recently, Multi-Scenario Learning (MSL) is widely used in recommendation and retrieval systems in the industry because it facilitates transfer learning from different scenarios, mitigating data sparsity and reducing maintenance cost. These efforts produce different MSL paradigms by searching more optimal network structure, such as Auxiliary Network, Expert Network, and Multi-Tower Network. It is intuitive that different scenarios could hold their specific characteristics, activating the user's intents quite differently. In other words, different kinds of auxiliary features would bear varying importance under different scenarios. With more discriminative feature representations refined in a scenario-aware manner, better ranking performance could be easily obtained without expensive search for the optimal network structure. Unfortunately, this simple idea is mainly overlooked but much desired in real-world systems.

Extracting expressive visual features is crucial for accurate Click-Through-Rate (CTR) prediction in visual search advertising systems. Current commercial systems use off-the-shelf visual encoders to facilitate fast online service. However, the extracted visual features are coarse-grained and/or biased. In this paper, we present a visual encoding framework for CTR prediction to overcome these problems. The framework is based on contrastive learning which pulls positive pairs closer and pushes negative pairs apart in the visual feature space. To obtain fine-grained visual features, we present contrastive learning supervised by click-through data to fine-tune the visual encoder. To reduce sample selection bias, firstly we train the visual encoder offline by leveraging both unbiased self-supervision and click supervision signals. Secondly, we incorporate a debiasing network in the online CTR predictor to adjust the visual features by contrasting high impression items with selected, low impression items. We deploy the framework in a mobile E-commerce app. Offline experiments on billion-scale datasets and online experiments demonstrate that the proposed framework can make accurate and unbiased predictions.

The importance of modeling contextual information within a search session has been widely acknowledged. However, learning representations of multi-query multi-modal (MM) search, in which Mobile Taobao users repeatedly submit textual and visual queries, remains unexplored in literature. Previous work which learns task-specific representations of textual query sessions fails to capture diverse query types and correlations in MM search sessions. This paper presents to represent MM search sessions by heterogeneous graph neural network (HGN). A multi-view contrastive learning framework is proposed to pretrain the HGN, with two views to model different intra-query, inter-query, and inter-modality information diffusion in MM search. Extensive experiments demonstrate that, the pretrained session representation can benefit state-of-the-art baselines on various downstream tasks, such as personalized click prediction, query suggestion, and intent classification.