Operation support systems (OSSs) integrate software components and network elements to automate the provisioning and monitoring of telecommunications services. This paper illustrates Telcordia's Cable OSS and shows how customers may use this OSS to provision IP and telephone services over the cable infrastructure. Telcordia's Cable OSS is a process-based application, i.e. a collection of flows, specialized components (e.g. a billing system, a call agent soft switch, network services and elements, cable modems, etc.) and corresponding adaptors that are integrated, coordinated and monitored using CMI (Collaboration Management Infrastructure), Telcordia's advanced process-based integration technology. Customers interact with the Cable OSS by using Web or IVR (interactive voice response) interfaces.